Description
Full job description
Murray Hyundai is seeking a Service Advisor with Automotive Service Advising experience.
As a Service Advisor, you are the professional “manager” of the entire customer-oriented service process. You set the standards for customer support. You see every contact with customers as a professional challenge and feel responsible for satisfying the customer’s needs and resolving their concerns.
Responsibilities:
· Greeting the customer, taking over the vehicle and checking the quality and accuracy of the customer and vehicle data (VIN, mileage, instrument cluster messages)
· Defining the scope of repair with the customer
· Defining and explaining the estimated time and costs to be expected
· Reminding the customer of any open work or work recommended during the last visit
· Monitoring the maintenance or repair process to ensure customer promise times are met
· Communicating to the customer any additional work that may be required as identified by the technician
· Preparing for customer consultation and coordinating vehicle handover with the customer
· Explaining the performed work and invoice to the customer
· Explaining the necessity / advantages of any additional recommended services and / or repairs
· Ensuring the customer’s vehicle is in order, conveniently parked and properly cleaned
Background & Skills:
· Automotive experience is a definite asset
· Maintain the highest level of customer satisfaction
· Honesty & reliability towards the customer, and adhering to agreements
· Ability to complete tasks independently and responsibly
· Ability to remain polite to customers, even in conflict situations
· PBS experience is a valuable asset
· Solid general PC skills and knowledge of office applications (email, MS Office, Internet, etc...)
If you would like an opportunity to see why this could be the right career choice for you, Please Apply in by email today!
Job Types: Full-time, Permanent
Pay: $3,500.00-$7,000.00 per month
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care
Experience:
- Customer Service: 1 year (preferred)
- Automotive: 1 year (preferred)
- Service Advisor: 1 year (preferred)
Licence/Certification:
- Class 5 Drivers Licence (required)
Work Location: In person