Hotel Front Desk Clerk

Full job description

We are conducting walk-in interviews on:

Aug 12, 2026, Wednesday, 11:00 AM

Ramada by Wyndham Medicine Hat

3282 13 Ave SE, Medicine Hat, AB T1B 1H8

Overview
We are seeking a friendly, professional Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming attitude, and the ability to handle multiple guest requests efficiently. Multilingual or bilingual abilities are highly valued to assist our diverse clientele and enhance guest experience.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out procedures
• Manage multi-line phone systems to handle reservations, inquiries, and guest requests
• Provide accurate information about hotel amenities, local attractions, and services
• Handle guest complaints or concerns promptly and professionally to ensure satisfaction
• Maintain guest records accurately using hotel management software
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are prepared and issues are resolved swiftly
• Process payments, issue receipts, and manage billing inquiries
• Assist with administrative tasks such as scheduling reservations and updating guest information
• Uphold high standards of phone etiquette, guest service, and professionalism at all times

Requirements

• Previous experience in front desk operations or hospitality preferred; hotel experience is a plus
• Strong customer service skills with a friendly, approachable demeanor
• Excellent communication skills; bilingual or multilingual abilities are highly desirable
• Proficiency in multi-line phone systems and basic computer applications
• Knowledge of hotel policies, procedures, and hospitality standards
• Ability to remain calm under pressure and handle multiple tasks efficiently
• Professional appearance and positive attitude essential for representing the hotel brand
• Flexibility to work various shifts including evenings, weekends, or holidays as needed

Pay: $15.00 per hour

Benefits:

• On-site parking

Work Location: In person