Full job description
Work where the world comes to create, discover and learn.
We are one of Canada’s top universities and leading research institutions. With more than 8,900 undergraduate and graduate students, two campuses (Lethbridge and Calgary), seven faculties and schools, and more than 2,500 employees, ULethbridge is Lethbridge’s second largest employer. Faculty and staff come together to contribute, each in their own way, to establishing ULethbridge as Canada’s destination university. In 2022, Lethbridge was recognized as one of Canada’s top small cities.
Our University’s Blackfoot name is Iniskim, meaning Sacred Buffalo Stone. The University is located in traditional Blackfoot Confederacy territory. We honour the Blackfoot people and their traditional ways of knowing in caring for this land, as well as Aboriginal peoples who have helped shape and continue to strengthen our University community.
Reporting to the Associate Dean, the Program Specialist’s duties will include:
- Providing accurate information to current and prospective students to aid in their program planning, which can include professional goals, course selection, and devising solutions to complex issues that interfere with academic progress and other matters;
- Helping students to determine their academic standing with regards to Probation and Required Withdrawal, assist with course scheduling difficulties, provide grade appeal information, independent studies information, and help students in the application of University policies and procedures;
- Advising current and prospective students primarily on their academic programs, independent study approval, processing, and evaluation of previous degree transcript for students applying for a second degree, and advise which courses are required to complete the second degree;
- Participating in New Student Orientation, Open House, and off-campus career fairs;
- Advising current students on personal issues that interfere with academic progress and helping students to manage personal issues and academic requirements, and when necessary, referring students for personal counselling, academic supports, career counselling, other Faculties, and to relevant community and government resources;
- Present and bring forward student appeals to the Dhillon School of Business Appeal Committee, participate in the appeal discussion and decision process, and communicate the outcome of the appeal to the student;
- Completing financial graduation approval and review of student files to ensure that all degree/program requirements have been met; and
- Coordinating the review and updating of articulation agreements with other institutions.
The successful candidate with have an undergraduate degree and a minimum of three years of related work experience in a post-secondary or education environment. A combination of education and experience will be considered.
The following skills are also required:
- Excellent communication skills (written and verbal): Advisors need to explain complex degree programs, requirements, restrictions, and opportunities to students. Advisors also make presentations to student groups, as well as prospective students and their parents. Advisors discuss program issues with academic staff as well as non-academic staff in other units, such as Student Enrolment and Registrar Service.
- Ability to deal with complex information: The demand for services provided by DSB Advising is extensive and ongoing.
- Excellent interpersonal skills: Advisors are required to deal with a diverse student body (diverse cultures, abilities, and personalities) and to diffuse potential volatile situations (e.g., informing a student that they do not meet the requirements to graduate)
- Accuracy and attention to detail: Advisors need to be accurate and able to attend to details as errors in advising students and in checking students’ programs can delay their graduate. We need to maintain accurate, confidential records so that any Advisor can assist any student. Advisors also help maintain the integrity of student transcripts by ensuring components such as transfer credit, repeated courses, and academic standing are all correct
- Problem solving skills: Advisors need to be creative to be able to devise solutions for complex program issues that take into account the student’s specific circumstances.