Administrative Support IV – ID Specialist

In by Melissa

Alberta Health Services
May 19, 2023
Lethbridge, Canada
Job Type
$25.56-$31.06 an hour
  • Lethbridge


Job details

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Job type
Shift & schedule
Day shift

Your Opportunity:

The AHS ID Specialist is responsible for working directly with clients who require Alberta Personal Health Care or Alberta Identification Cards. The ID Specialist engages with multi-provincial and federal ministries, federal organizations, agencies and community resources to confirm a client’s identity, Provincial residency and legal entitlement to remain in Canada. (This is a casual/relief position providing coverage during illness and vacation when required - does not provide regular weekly hours.) The ID Specialist’s role and responsibilities will provide initial screening at intake to assess the client’s ID needs and determine types of service/processes to be employed. This is done by gathering and documenting client information. Engage and maintain ongoing liaisons with multi-provincial and federal ministries, federal organizations, agencies and community resources necessary to obtain and/or confirm client-identifying information. Meet clients at Service Alberta Registries to assist clients with the final step of the ID process. Review client records for changes in status so that current IDs may be maintained; schedule follow-up meetings when IDs are expired. Maintained caseload and paperwork for straightforward and complex cases. Set up meetings/connections to provide virtual client assistance. Ensure that proper current consents are on file. Communicate oral or written client identifying information, with client consent, necessary for inter-professional staff to initiate referrals to follow-up services for a client in active treatment.


As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

  • Classification: Administrative Support IV
  • Union: AUPE GSS
  • Unit and Program: ID Program, Mental Health and Justice
  • Primary Location: Chinook Regional Hospital
  • Location Details: As Per Location
  • Multi-Site: Not Applicable
  • FTE: 0.00
  • Posting End Date: 29-MAY-2023
  • Employee Class: Casual/Relief
  • Date Available: 08-JUN-2023
  • Hours per Shift: Varies
  • Length of Shift in weeks: Varies
  • Shifts per cycle: Varies
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $25.56
  • Maximum Salary: $31.06
  • Vehicle Requirement: Not Applicable

Required Qualifications:Completion of post-secondary education (e.g. course(s) in business administration, medical office assistant), or other related fields.

Additional Required Qualifications:Minimum 3 years’ experience in Addiction and Mental Health, working directly with vulnerable populations. Applicable diploma from a recognized post-secondary institution in a related field; experience in lieu may be considered. Advanced computer skills to include the full Microsoft Office Suite. Experience in developing training modules and the ability to deliver engaging presentations. Strong leadership and organizational skills. Well-developed critical thinking skills. Excellent interpersonal, written and verbal communication skills. Ability to work independently. Ability to ethically balance business and client-service needs. Experience managing multiple priorities. Broad knowledge and understanding of community-based services and intervention programs. Excellent written and verbal communication skills.

Preferred Qualifications:As Required.

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