Description
Full job description
Canadian Tire North is currently hiring a full-time Automotive Parts Associate.
The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor. Associates will be communicating directly with customers, managing their needs and expectations regarding auto service maintenance and repairs.
Responsibility and Tasks
· Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
· Answers questions and provides friendly advice and services to customers.
· Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
· Handles multiple customers in an effective and efficient manner.
· Sources and orders automotive parts for customers through authorized suppliers.
· Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
· Processes returns, warranties and castings as required.
· Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
· Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
· Stocks shelves and merchandise display areas using modules and planograms as guidelines.
· Walks their assigned sections to understand what needs to be accomplished on a daily basis.
· Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
· Locates products in the warehouse.
· Completes other tasks, as required.
Requirements & Competencies
· Knowledge of market trends in the automotive service industry
· Knowledge and understanding of mechanical components of automobiles
· Ability to work effectively with auto parts ordering systems and computerized work order systems
Physical Demands and Working Conditions
· Stand/walk for 8 hours.
· Lift and/or carry of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
· Lift and turn repeatedly throughout the shift.
· Lift above the shoulder, from floor to shoulder and floor to waist.
· Ability to go up and down a ladder while carrying merchandise.
· Walk and carry things at the same time and push/pull, as required.
· Twist, turn, reach and work above shoulder level.
Job Types: Full-time, Permanent
Pay: From $15.00 per hour
Benefits:
- Dental care
- Extended health care
- Profit sharing
- Store discount
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Application question(s):
- What is your shift availability?
Experience:
- automotive: 1 year (preferred)
Work Location: In person