Automotive Parts Associate

In by Tyne

Canadian Tire #441 North side
Published
September 15, 2022
Location
Lethbridge, Canada
Category
Job Type
Salary/Pay
$15 an hour
City
  • Lethbridge

Description

Full Job Description

Canadian Tire North is currently hiring part-time and full-time Automotive Parts Associates.

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor. Applicant must be available to work weekends.

Responsibility and Tasks

· Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.

· Smiles, makes eye contact with and greets customers.

· Directs or guides customer to the location of requested items.

· Answers questions and provides friendly advice and services to customers.

· Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.

· Handles multiple customers in an effective and efficient manner.

· Deals with challenging situations in a professional manner.

· Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.

· Sources and orders automotive parts for customers through authorized suppliers.

· Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.

· Processes returns, warranties and castings as required.

· Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.

· Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).

· Stocks shelves and merchandise display areas using modules and planograms as guidelines.

· Walks their assigned sections to understand what needs to be accomplished on a daily basis.

· Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).

· Locates products in the warehouse.

· Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.

· Participates in meetings and all training as required and listens to feedback to improve their own abilities.

· Complies with company, store, department, and Automotive Service Centre policies.

· Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

· Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.

· Completes other tasks, as required.

Requirements & Competencies

· Knowledge of market trends in the automotive service industry

· Knowledge and understanding of mechanical components of automobiles

· Ability to work effectively with auto parts ordering systems and computerized work order systems

· Basic math and keyboarding skills

· Valid driver’s license for province of employment

· Strong communication skills, ability to listen carefully and give precise instructions

· Aptitude for building and maintaining interpersonal relations, both with customers and coworkers

· Ability to plan, organize, delegate and follow-up on daily tasks

· Ability to resolve problems and make decisions

· Ability to work in a team environment to achieve common goals

· Ability to adapt and cope with pressure

· Good working knowledge of CoStar is an asset

· Experience in a similar role, in a Canadian Tire Auto Service, is considered an asset

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures:

· Stand/walk for 8 hours.

· Lift and/or carry of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.

· Lift and turn repeatedly throughout the shift.

· Lift above the shoulder, from floor to shoulder and floor to waist.

· Ability to go up and down a ladder while carrying merchandise.

· Walk and carry things at the same time and push/pull, as required.

· Twist, turn, reach and work above shoulder level.

Potential Career Opportunities

· Next levels: Service Manager, Store Manager and General Manager.

· Other automotive, customer service and management opportunities in a large network of Canadian Tire Service Centres across the country.

· Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).

Job Types: Full-time, Part-time, Permanent

Salary: From $15.00 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Profit sharing
  • Store discount

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Application question(s):

  • What is your availability?

Experience:

  • automotive: 1 year (preferred)

Work Location: One location

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