Case Management Coordinator Indeed

In by Saamis Employment

Saamis Immigration Services Association
March 3, 2023
Medicine Hat, Canada
Job Type
$24.93–$27.70 an hour
  • Medicine Hat


Department: RAP Reports to Manager of Settlement
Position Summary:

  • To deliver a client-centred case management service model to support newly arrived Government-Assisted Refugees (GARs) with their settlement in Medicine

Hat. The Case Management Coordinator will hold a caseload comprised of individuals and families, which will assist in integrating into the community for one to two years. The Case Management Coordinator provides Intensive CaseManagement tailored to the complexity of the client's barriers and needs, including regular check-ins with the clients, appropriate referrals, and follow-ups.

  • Responsible for the accurate management, reporting, and staff supervision of the

Early Childhood Educator and the Health and Wellness Navigator.

Primary Duties and Responsibilities
1. Office Administration

  • Maintain thorough documentation of client cases according to nationally established standards for the CSS program, using case management software.
  • Prepare and submit monthly, quarterly and annual service and statistical reports according to the program and funder requirements.
  • Record and report every service provided and time spent with each client weekly, monthly reports and stats sheet.
  • Attend professional development workshops and conferences as per

Management's request.

  • Provide monthly reports to the Manager of Settlement.
  • Open/maintain clients' files up to date.

2. Case Management Services

  • Conduct initial intake and needs assessments using the needs assessment matrix, quarterly check-ins, empowerment plans, and ongoing needs assessments as required.
  • Provide case management services according to the client’s level of need through assessments, information orientations and referrals, accompaniments, home visits, follow-ups and advocacy to assist clients in living independently and integrating successfully using anti-oppressive and empowerment-based practices.
  • Provide necessary interpretation and translation for direct service delivery with clients at appointments in the community.
  • Conduct regular home visits and accompany clients to various appointments in the community for different services and resources.
  • Provide life skills, telephone support, and crisis intervention as needed.
  • Participate in case management meetings with internal staff and external service providers.
  • Coordinate and facilitate program activities as required.
  • Assist with monitoring and evaluating the program on an ongoing basis, recommending service delivery changes and assisting with their implementation when necessary.
  • Participate in the ongoing consultation with the Manager of Settlement.

3. Community

  • Across Medicine Hat, provide information orientations and referrals to a wide array of community agencies, professional services, settlement and social services, etc.
  • Liaise, collaborate, and advocate with internal programs and external service providers/community agencies for services and resources to bridge the services needed for this population.
  • Work in partnership with other SISA departments, community agencies and other service providers related to the settlement process.
  • Maintain and enhance positive partnering with fellow agencies.

4. Supervision

  • Identify skills gaps, and recommend appropriate professional development activities
  • Empower employees to take responsibility for their jobs and goals
  • Delegate responsibility to Health and Wellness Navigator and Early

Childhood Educator staff and expect accountability and regular feedback

  • Lead employees to meet the organization’s expectations for productivity, quality and goal accomplishment
  • Provide effective performance feedback through employee recognition and disciplinary action with the assistance of the Manager of Settlement and

Human Resources

5. Other

  • Participate in monthly staff meetings, training sessions and special events organized by SISA.
  • Other administrative responsibilities as assigned by the Executive Director and/or Managers.

Qualifications and Experience:

  • Bachelor's degree in Social Work, Social Services, Counselling, Psychology,

Human Services or related fields is required.

  • Master's in related education will be preferred.
  • Minimum 2 years' relevant practical experience working with an appropriate population is essential.
  • The ability to speak other languages is considered an asset.
  • Fluency in oral and written English is required.
  • Minimum one-year experience in an Intensive Case Management role serving a vulnerable population, including trauma victims, is an asset.
  • Proven ability to work effectively with newcomer clients from diverse cultural backgrounds is an asset.
  • Knowledge of the settlement services and integration process and working knowledge of challenges newcomers face in Canada are assets.
  • Extensive knowledge of community programs, services, and resources is required.
  • Experience in team building.
  • Possess excellent written communication, organization, time management and coordination skills.
  • Must have a positive and collaborative attitude, demonstrate flexibility, reliability, and proactiveness, and take the initiative.
  • Demonstrate the ability to multi-task and thrive in a fast-paced environment and high-stress situations.
  • Advanced computer skills and strong abilities using the following programs:

Microsoft Word, PowerPoint, Excel and Outlook, Adobe and program database.

  • First Aid/CPR training is an asset.
  • Available to work flexible/irregular hours, including evenings and weekends.
  • A driver's license and access to a vehicle for work purposes is a vital asset.

Health and Safety:

  • Work in compliance with the OH&S Act and Regulations and abide by the SISA's health and safety policies and procedures.
  • Ensure that the equipment, materials and protective devices prescribed and regulated (OHSA) are provided and maintained in good condition.
  • Apply health and safety regulations and policies.
  • Maintain a safe working environment.


  • Adherence to policies and regulations of SISA.
  • Accurate and timely reporting.
  • Performance appraisal and ongoing quality control by the Executive Director.


  • Experience and Training
  • Suitability Criteria
  • Physical Requirements
  • Travel requirements
  • Transportation of Clients
  • Overtime or shift requirements
  • Regular office hours with occasional evening and weekend commitments

To support newcomer clients and volunteers, SISA staff is strongly encouraged to collaborate and participate in

SISA's events and celebrations. Employee participation in such circumstances is on a volunteer basis.

Job Type: Full-time

Salary: $24.93-$27.70 per hour


  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
  • RRSP match
  • Vision care
  • Wellness program


  • Monday to Friday
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Medicine Hat, AB: reliably commute or plan to relocate before starting work (required)


  • Bachelor's Degree (preferred)

Work Location: In person

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