Client Care Coordinator indeed

IMPACT Health is looking for a part-time Client Care Coordinator to join their collaborative team in Medicine Hat, AB!

Are YOU…

• A little bit of Mr. Rogers and a little bit of Sherlock Holmes?

• Willing to be the glue of a fast paced, dynamic health care team?

• A patient champion, supporter, and fact finder with a relentless drive to achieve success in administrative excellence?

Our Client Coordinators are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the IMPACT Health commitment to a patient centered care. They ensure the efficient, professional and organized operation of the clinic office.

What you would do:

• Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members.

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.

• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic.

• Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information.

• Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.

• Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest.

• Collect payment at time of service and follow up on outstanding payments.

• Complete accurate clinic billing and follow up on accounts receivable as required.

• Produce accurate end of day reports.

• Other administrative tasks as assigned by the Clinic Team Manager

What you need:

• Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members.

• Ability to exercise good judgement, resourceful, strong organizational skills.

• Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources.

• Remain “cool, calm and collected” in high pressure situations.

• Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care.

• Self-starter with an ability to work independently and collaboratively in a team environment

• Responsible for Booking, Billing, WCB Clientele, MVA and Private Patients.

• Preferred: experience as a PTA or experience working directly with patients.

Job Types: Part-time, Permanent
Part-time hours: 16-29 per week

Salary: $16.00-$18.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Expected start date: 2023-06-05