Collections & Portfolio Administrator

Benefits

Full job description

As a Collections and Portfolio Administrator, you will play a pivotal role in the collection of outstanding balances of accounts and provide efficient administrative support within our Residential and Condo Division. This multifaceted position is evenly split between two core responsibilities: portfolio collections and administrative support.

About the company: Braemore Management - where over four decades of industry expertise meet the dynamic energy of a fast-paced and progressive team. We take pride in our vibrant culture, considering it the heartbeat of our organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Collections (50%) – Portfolio Administrator (50%)

• The collection of outstanding balances within the residential and condo portfolio.
• Engage with clients to facilitate payment arrangements and resolve. outstanding issues in a professional and customer-centric manner.
• Monitor arrears trends, identifying potential risks.
• Collaborate Property Managers and take appropriate action when necessary to recover delinquent accounts in accordance with company policy.
• Maintain accurate and up-to-date records of all collection activities.
• Provide professional customer service for residents and internal departments.
• In collaboration with the Accounting Department, assist with verifying debt, preparing accounts, and providing documents for approval for turnover to an outside collection agency.
• Keep detailed notes within PropertyWare and spreadsheets for any correspondence made with residents.
• Provide administrative support to the Residential and Condo Division, as assigned.

Skills:
- Ability to decipher ledgers and other financial reports
- Proficiency in accounting software and Microsoft Office Suite
- Excellent attention to detail and organizational skills
- Strong problem-solving abilities to identify and resolve issues effectively
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Exceptional communication skills, both written and verbal
- Customer service-oriented mindset with the ability to build positive relationships with clients
- Strong data entry skills with a high level of accuracy
- Negotiation skills for resolving discrepancies or payment issues

This role as a Collections and Portfolio Administrator offers a dynamic blend of collections and administrative support, contributing to the overall success of our Residential and Condo Division. If you are a highly organized and results-driven professional with a passion for delivering top-tier client service and financial integrity, we invite you to apply and become a valuable member of our team.

Job Type: Full-time

Salary: Up to $40,000.00 per year

Benefits:

• Dental care
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lethbridge, AB T1J 4Z9: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have at least 1 year of experience in an account collections role?

Education:

• DCS / DEC (required)

Experience:

• Accounts receivable: 2 years (preferred)

Work Location: In person

Application deadline: 2023-11-24
Expected start date: 2024-01-08