Job Purpose and Impact
The Customer Account Coordinator will execute a limited scale of customer service activities for the team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues. Key Accountabilities
Accountable for customer order management
Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Participate in executing customer service strategies.
Inform customers about order status, invoices and other standard information needed to complete the sale.
Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned Qualifications
High school diploma, secondary education level or equivalent
Minimum of four years of related work experience
Must be legally entitled to work for Cargill in Canada Preferred Qualifications
Previous experience in Agriculture
Previous experience in SAP
Strong in Microsoft programs (specially in Excel) Position Information
Relocation assistance will not be provided for this position.
Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.