Customer Sales & Service Representative

In by Saamis Lethbridge

United Farmers of Alberta Co-operative Ltd.
Published
February 5, 2024
Location
Lethbridge, Canada
Category
Job Type
Salary/Pay
From $15 an hour
City
  • Lethbridge

Description

Position Summary:

 

Reporting to the Store Manager, the Customer Sales and Service Representative 1 is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

 

 

Key Accountabilities:

 

  • Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone.
  • Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion.
  • Assist with the accurate and timely shipping and receiving of products as assigned.
  • Perform maintenance on inventory or cycle counts, as directed.
  • Ensure store, yard, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.
  • Responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard.

 

 

Required Qualifications:

 

  • Working towards or completed a Grade 12 diploma with 0 - 2 years of related experience.
  • Cash handling, computer proficiency and previous customer service experience an asset.
  • Shipping and receiving experience, as well as warehouse or yard experience an asset.
  • Agriculture/AgriBusiness or petroleum background, interest, and aptitude.
  • Entry level of product knowledge.
  • Capable of physical labour; capable of lifting up to 25 kg.
  • Must remain current with any and all required certifications, including WHMIS and TDG.

#IND3

 

Application Instructions:

 

External Applications: Please send your cover letter and resume to careers@ufa.com and quote the posting number in the subject line.

Internal Applications: Please email your resumes and Complete Form – Application For In-House Position, posting number, and forward to “WORK”.

We thank all candidates for their interest, however only qualified candidates will be contacted for an interview.

Only registered members can apply for jobs.

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