Customer Service Representative Indeed

In by Saamis Employment

Culligan Water
Published
April 29, 2024
Location
Medicine Hat, Canada
Category
Job Type
Salary/Pay
$19 an hour
City
  • Medicine Hat

Description

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

We want you to join our team at our Medicine Hat location as a Customer Service Representative!

The Customer Service Rep is responsible for providing support to our customers and our sales, delivery, and service teams.

Responsibilities:

  • Assist customers in person and on the phone in a professional manner
  • Set up deliveries and book service calls
  • Process new contracts, create customer accounts, and schedule installation, as required
  • Print and distribute service work orders and route tickets, close work orders, and bill out once completed
  • Promote and up-sell products and services to new and current customers
  • Book walk-in and phone sales leads with Sales Team
  • Make accounts receivable collections and related calls, forward outstanding invoices as requested
  • Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, UEI payment transactions, reconcile and balance receipts, payment batches, cash, cheques, petty cash, etc.
  • Other related duties as required

What we're looking for:

  • Outgoing, friendly, and helpful
  • Excellent interpersonal and phone communication skills
  • Ability to multitask in a fast-paced environment
  • Previous customer service experience
  • Intermediate computer skills including the ability to work on multiple computer systems and experience learning and using complex programs

What we offer:

  • Paid time off
  • Intensive CSR training and ongoing support
  • Uniform allowance and new hire startup package

How to apply:

  • Through the Indeed platform - click "Apply Now!"
  • Attend in-person at the Medicine Hat branch with a resume

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

While we thank all applicants for their interest, only those who are selected for an interview will be contacted.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • customer service: 1 year (required)
  • Call Center: 1 year (preferred)

Work Location: In person

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