Description
Full job description
Job Summary
We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves engaging with customers to provide exceptional service, addressing inquiries, and ensuring customer satisfaction. The ideal candidate will possess strong verbal & written communication skills, and have experience in sales and service. This position offers an opportunity to develop your skills in a dynamic environment while contributing to the company's success.
Duties
- Respond promptly and professionally to customer inquiries in store and via phone.
- Assist customers with product information, order processing, and issue resolution
- Identify opportunities for upselling and cross-selling products or services
- Perform analysis of customer feedback and interactions to improve service quality
- Demonstrate excellent phone etiquette and communication skills during all interactions
- Collaborate with team members to ensure consistent and high-quality customer service
- Follow company policies and procedures to ensure compliance and customer satisfaction
Skills
- Strong communication skills, both verbal and written
- Proficiency in using a POS with attention to detail
- Excellent analysis skills to interpret customer feedback and data trends
- Sales experience with a focus on upselling techniques
- Exceptional phone etiquette and customer service orientation
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Strong interpersonal skills with a friendly, professional demeanor
This role is ideal for individuals passionate about delivering outstanding customer service while utilizing their multilingual abilities and sales skills. We value proactive team players committed to continuous improvement and providing memorable experiences for our customers.
Job Types: Part-time, Casual
Pay: $15.50-$17.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Casual dress
- Discounted or free food
- Flexible schedule
- Store discount
Application question(s):
- Communication is very important for this position. Do you feel that you have excellent verbal and written English?
- What do you enjoy most about working with customers?
- Are you open to cross-training in our kitchen if opportunities arise?
Work Location: In person
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