Customer Support Specialist

Benefits

Full job description

Our client Fully Promoted of Lethbridge is growing their team, and we are looking for another Customer Support Specialist! This position is Mon-Fri, full time hours, with growth opportunities within the company. The busy holiday season will require a level of patience, flexibility and adaptability while transitioning into this role. The ideal candidate has extensive customer service experience, a positive attitude, and a passion for helping businesses grow through promotional items and branding. Have you been waiting to find a close-knit team to grow with long term? Look no further! This is an amazing opportunity to join a positive, compassionate, and knowledgeable team. Our client offers competitive compensation, company perks, benefits, flexible scheduling and more. Apply today!

Responsibilities:

- Providing excellent customer service being the first point of contact for walk-in, telephone customers and email inquiries
- Demonstrating a professional image of the Fully Promoted Brand at all times
- Building a rapport with clients, accurately assessing customer needs with new offerings, providing technical support, preparing quotations, and providing input
- Work with a strong sales team to ensure closed loop communication with customers
- Working with owner/marketing to coordinate and execute in-house marketing programs (maintaining social media, replying to comments, reviews, execute tele-marketing and mailing campaigns)
- Generate revenue by servicing clients and obtaining orders; understanding and interpreting buying needs
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Processing customer orders, completing detailed work orders, obtain customer’s approval and payment
- Data Entry (tracking follow ups, logging and responding to telephone and e-mail inquiries, verifying, and entering information)
- Work closely with the production department to answer any questions regarding current work orders
- Assuring quality control, customer satisfaction, preparing thank you cards with orders
- Maintain an organized clean and professional store appearance at all times
- Updating job knowledge by studying new product descriptions and participating in educational opportunities

Qualifications:

- Must be confident with computers and learning new software & POS programs
- Excellent written and verbal communication skills
- Proficient in English usage including spelling, grammar, punctuation, and proofreading
- Possess a good understanding of basic sales and telemarketing tactics
- Comfortable with creating and maintaining genuine customer relationships
- Ability to contribute and receive ideas and feedback in a team environment
- Positive attitude, reliable, innovative and a team player

Please submit your application for this position by emailing your resume in PDF or WORD form. We thank all applicants for their interest, however only those who are required for further interviews will be contacted. All resumes will be kept strictly confidential.

Job Type: Full-time

Salary: $21.00-$23.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Casual dress
• Company events
• Extended health care
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Expected start date: 2023-11-20