Dispatcher/Customer Service Indeed

In by Saamis Employment

Southland Transportation
March 7, 2023
Medicine Hat, Canada
Job Type
$17.00 per hour
  • Medicine Hat


SOUTHLAND has a current opening for a AM Dispatcher. This role is responsible for effective day to day communication between driving staff and operations, ensuring the safe and efficient completion of school runs and charters.

Dispatchers are expected to display exemplary patience and communication skills in dealing with driver, parent/s, school and public matters. This is a full-time position working a Monday through Friday shift from 5:30 am - 3:30 pm. The successful candidate must be willing to obtain a class 2 driver's license in order to cover routes as required. The cost of this is covered by the company.

Principal Duties and Responsibilities

  • Ensure that all driver check-ins are accounted for, including late-ins/early outs, absenteeism and pro-days
  • Deal with unit breakdowns by facilitating communication between drivers and maintenance personnel, and ensure that the involved route is completed
  • Provide tactful and professional phone assistance in dealing with drivers, parent/s, school, and public matters
  • Administrative duties, such as payroll, filing and reports
  • Auditing Hours of Service
  • Data entry

Knowledge and Skills Required

  • Map reading skills with a strong knowledge of the city; specifically road systems, locations of schools and major attractions
  • Strong communication skills and phone etiquette
  • Ability to multi-task and work well under pressure
  • Strong attention to detail
  • Computer skills

Job Types: Full-time, Permanent

Salary: $17.00 per hour


  • Monday to Friday
  • No weekends

Work Location: In person

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