Elder Abuse Outreach Indeed

In by Saamis Employment

Unison at Veiner Centre
July 9, 2024
Medicine Hat, Canada
Job Type
  • Medicine Hat


Unison at Veiner Centre is a non-profit organization located in Medicine Hat. Dedicated to enhancing life for older Albertans, Unison at Veiner Centre offers an exciting opportunity to engage in meaningful community development and build a career in the charitable sector.

Position: Elder Abuse Outreach

Terms of Employment: Full - Time, permanent

Location: Medicine Hat

Job Purpose:

Reporting to the Manager of Programs, the Elder Abuse Outreach Worker provides C.A.R.E (Case Management, Advocacy, Referral and Education) to people of age 50 and older experiencing emotional, financial, physical, sexual, medication abuse or neglect.

Duties and Responsibilities:

As part of the Elder Abuse Case Management Program, works closely with older adults, families, care partners and service providers to provide assessment and full case management:

Case Management/Advocacy/Referral/Education:

1. Offer assessment and support to those at risk of or experiencing elder abuse or neglect:

2. Navigate complex systems for the best possible outcomes.

3. Provide education, advocacy, an referral services.

4. Develop a care plan with goals and objectives based on identified needs.

5. Conduct satisfactory surveys to clients who received services from the program.

6. Use all different communications methods to interact with clients including but not limited to, telephone, text, email, in-person office appointments or home visits.

7. Encourage autonomy, empower when feasible, intervene when necessary.

8. Advocate for legal aid, financial assistance, housing, medical treatment, therapy, or other resources

9. Work with vulnerable population from a strength-based approach in a respectful, non-judgmental, client centered and solution focused manner.

10. Develop and facilitate education presentations aimed at preventing future Elder Abuse, and identifying Elder Abuse in friends, families, loved ones and neighbors.

Data Entry and Reporting:

1. Enter all enquiries and case plans in the database.

2. Keep up to date client records to ensure that periodic reports meet funding requirements.

3. Maintain accurate records for statistical purposes and produce annual reports

Community Perspective:

1. Be familiar with community resources.

2. Represent the program on committees and councils.

3. Prepare and deliver educational presentations.

4. Build rapport with law enforcement, victim services and legal entities to facilitate effective mutual referrals.

5. Establish and maintain effective working relations with community contacts, demonstrating strong leadership and promoting collaboration.

Organizational Perspective:

1. Be oriented to the agency and be familiar with all Unison services.

2. Attend Unison Team meetings as time allows.

3. Attend regularly scheduled one-on-one meetings with immediate supervisor.

4. Work in partnership with all Unison departments.

5. Maintain confidentiality in client and Unison business.

6. Demonstrate professional behaviour and appearance appropriate to the position.

7. Follow safety directives such as Working Alone Policy.


1. Work with the Veiner Centre Site Director and the Development and Marketing Advisor to develop a marketing strategy for Meals on Wheels.

2. Utilize social media platforms to promote Meals on Wheels at the Veiner and Strathcona Centre.

3. Create all content for Elder Abuse program and promotion for the Veiner Centre, including but not limited:

a. Social media posts

b. Pamphlets

c. Posters

d. Advertisements

e. Newsletter/Kerby news/media content

f. Impact Statements

NOTE: All positions at Unison are evolving. New or changed responsibilities may be considered by the CEO at any time.

Qualifications Required:


  • Bachelor’s degree in social work. A two-year post-secondary diploma with experience may be considered.


  • Knowledge of elder abuse.
  • Knowledge of principles and theories of gerontology and community development.
  • Knowledge of the culture and diversity of the 50+ population.
  • Knowledge of the laws, codes and regulations governing client confidentiality, protecting rights, reporting abuse and principles of consent.
  • Knowledge of trauma informed care for crisis intervention, suicide prevention, bereavement, or grief issues.


  • Healthy aging initiatives engaging multi-disciplinary teams.
  • Analysis and reasoning skills.
  • Strong verbal, written and presentation skills.
  • Ability to plan, problem solve and possess strong interpersonal skills.
  • Tact and diplomacy.
  • Excellent communication skills and can interact with a wide range of individuals in the community.
  • Work as a team within the organization and within the community.
  • Good administration skills including time management, detail oriented and organized.

Computer Proficiency (Intermediate level)

  • Word processing – mail merge
  • Excel spreadsheets
  • Outlook
  • Teams/SharePoint
  • Canva
  • Zoom and other networking platforms


  • 3 to 5 years of experience in a similar role.
  • Preference given to individuals with experience in related settings such as shelters, resource lines, distress lines, care centres, seniors’ housing, and seniors’ centres.
  • Training and/or experience in the following areas an asset: family violence, elder abuse, marginalized populations, addictions and mental health.

Additional Training:

  • First Aid and CPR
  • Crisis De-escalation
  • Quality Improvement and Outcome Measurement
  • Suicide Awareness
  • Self Harm
  • Indigenous Awareness and Diversity
  • Trauma Informed Care
  • Client Centre Care

Must have own vehicle to use for daily work-related travel with valid business insurance of a minimum $2 million liability insurance

Working conditions

Work can be office based or at clients’ homes. Driving clients to appointments may be required.

Job Type: Full-time


  • Company events
  • Dental care
  • On-site gym
  • On-site parking
  • Paid time off


  • 8 hour shift
  • Monday to Friday


  • Bachelor's Degree (preferred)


  • Shelters: 2 years (preferred)
  • family violence: 1 year (preferred)

Work Location: In person

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