Description
As the #1 rated hotel in Medicine Hat, the Best Western Premier / Executive Residency is renowned for its outstanding service, top-tier amenities, and exceptional guest experiences. We pride ourselves on providing a welcoming and professional environment where our guests feel at home. Our team is the backbone of our success, and we are looking to expand it with motivated, customer-focused individuals who share our passion for excellence.
Currently, we are searching for a part-time Front Desk Representative / Front Desk Agent.
This position may include the AM and PM shifts at the front desk (including potential training for Night Audit).
Please note: Candidates must already reside in the Medicine Hat area.
Your Role:
As a Front Desk Representative, you will be the first point of contact for our valued guests. You’ll provide exceptional customer service by checking guests in and out, managing reservations, and addressing any guest concerns with professionalism and efficiency. As the face of the Best Western Premier, your role will set the tone for the guest experience.
Key Responsibilities:
- Provide a warm welcome and check-in/check-out guests with ease.
- Answer inquiries and resolve guest concerns, ensuring 100% satisfaction.
- Manage reservations, phone calls, and emails professionally and efficiently.
- Assist with administrative duties and hotel tasks as needed.
- Uphold hotel policies, procedures, and standards to ensure smooth operations.
- Opportunity to train for Night Audit: Work closely with the Night Audit team and develop skills to manage end-of-day procedures, reconciliations, and reporting.
Who We’re Looking For:
- Customer-Focused: You are passionate about creating memorable experiences for guests and enjoy interacting with people.
- Detail-Oriented: You thrive on ensuring accuracy and organization in your work.
- Flexible: Willingness to work a variety of shifts, including evenings, weekends, with the opportunity to train for night audit responsibilities.
- Team Player: You enjoy collaborating with colleagues and are open to learning new skills.
- Experience: Previous customer service or hospitality experience is an asset, but not required.
Front Desk Representative requirements and qualifications
- 2 years of experience as Front Desk Agent or similar role
- Hands on experience with office machines (for example fax, printer etc.)
- Excellent knowledge of MS Office (especially Excel and Word)
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Customer-oriented mindset
- High School diploma; any additional diploma will be considered as advantage.
Job Types: Part-time, Permanent
Pay: From $15.50 per hour
Benefits:
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed
Application question(s):
- Do you currently live in the Medicine Hat area?
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2025-05-23