Guest Experience Expert / Front Desk Indeed

Guest Experience Expert / Front Desk Agent Essential Job Duties:

• Welcome guests with an appropriate greeting and consistently provide friendly, professional and attentive service. Utilize guest name at all available opportunities
• Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
• Offer loyalty rewards, upsells and property features/benefits
• Demonstrate professionalism at all times and comply with company standards of appearance
• Maintain confidentiality of guest and proprietary information
• Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
• Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
• Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
• Coordinate with Housekeeping to track and update room status in computer system
• Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
• Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
• Communicate with other departments to ensure guest requests are resolved without delay
• Create reservations providing information regarding special rates, packages and cancellation policy(s)
• Promote Hotel rewards program and provide details regarding membership and benefits
• Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
• Follow Health & Safety and Emergency policies and procedures
• Maintain a clean and well organized work area
• Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
• Ability to multi-task and work in fast paced environment
• Ability to work various shifts including evenings, weekends and holidays

Physical Requirements

• Lift, carry, push, pull, and place objects weighing up to 30 pounds
• Standing for extended periods of time

Qualifications

• High School Diploma or equivalent
• Minimum 2 years customer service experience, previous hotel experience an asset
• Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred

Please note the successful applicant will be subject to a background record check.

Job Types: Part-time, Permanent
Part-time hours: 16-24 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Experience:

• Customer service: 1 year (preferred)

Work Location: In person