Guest Experience Expert / Front Desk Indeed

In by Saamis Employment

TownePlace Suites by Marriott, Medicine Hat
June 8, 2023
Medicine Hat, Canada
Job Type
  • Medicine Hat


Guest Experience Expert / Front Desk Agent Essential Job Duties:

  • Welcome guests with an appropriate greeting and consistently provide friendly, professional and attentive service. Utilize guest name at all available opportunities
  • Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
  • Offer loyalty rewards, upsells and property features/benefits
  • Demonstrate professionalism at all times and comply with company standards of appearance
  • Maintain confidentiality of guest and proprietary information
  • Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
  • Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
  • Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
  • Coordinate with Housekeeping to track and update room status in computer system
  • Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
  • Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
  • Communicate with other departments to ensure guest requests are resolved without delay
  • Create reservations providing information regarding special rates, packages and cancellation policy(s)
  • Promote Hotel rewards program and provide details regarding membership and benefits
  • Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
  • Follow Health & Safety and Emergency policies and procedures
  • Maintain a clean and well organized work area
  • Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
  • Ability to multi-task and work in fast paced environment
  • Ability to work various shifts including evenings, weekends and holidays

Physical Requirements

  • Lift, carry, push, pull, and place objects weighing up to 30 pounds
  • Standing for extended periods of time


  • High School Diploma or equivalent
  • Minimum 2 years customer service experience, previous hotel experience an asset
  • Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred

Please note the successful applicant will be subject to a background record check.

Job Types: Part-time, Permanent
Part-time hours: 16-24 per week


  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Weekend availability


  • Customer service: 1 year (preferred)

Work Location: In person

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