Guest Services Representative Indeed

In by Tyne

Park Place Mall
Published
January 12, 2023
Location
Lethbridge, Canada
Job Type
City
  • Lethbridge

Description

Full Job Description

Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

  • Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
  • Assist in the facilitation of the property gift card program
  • Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
  • Provide directions within the property to shoppers
  • Answer incoming calls on both the internal and external telephone lines
  • Respond to general email inquiries
  • Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
  • Restocks supplies in the “Parenting Room” (where applicable)
  • Provide support to other departments as requested
  • Maintain employee manuals by ensuring the information is up-to-date
  • Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
  • Administer refunds for vending machines upon request
  • Continuously organize and stock all information brochures at the kiosk and other directories within the property
  • Log calls from tenants who require assistance from another department in the property
  • Communicate with other departments in a timely manner to relay tenant concerns/requests
  • Log radio communications from other departments
  • Complete projects as assigned from time to time
  • Other duties as assigned

Requirements

Formal Education and/or Certifications

  • Completed or working towards Secondary School diploma or equivalent

Years of Experience

  • 1 year experience in customer service an asset

Specialized knowledge, skills and abilities

  • Basic PC skills
  • Basic Microsoft Office skills
  • First Aid, CPR and AED Certifications an asset
  • Ability to learn programs and procedures thoroughly and efficiently
  • Respect for Health and Safety processes
  • Have a positive attitude and outgoing demeanor

Competencies

  • Communicate clearly, concisely, professionally and convey active listening and openness
  • Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
  • Produce accurate work with attention to detail and consistently meet deadlines
  • Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
  • Overcome obstacles to get the job done, identify problems and recommend solutions
  • See change positively and adapt quickly to change in work requirements

Values

  • Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
  • Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
  • Integrity: Do the right thing, deliver on commitments and admit mistakes
  • Teamwork: Work together as one team toward common goals
  • Accountability: Hold yourself and others accountable for decisions and results

Next Step

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to the email address provided.

Please note that we thank all who apply however only candidates considered for an interview will be contacted.

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact us at www.primarisreit.com/contact.

Job Types: Part-time, Permanent

Benefits:

  • On-site parking
  • Tuition reimbursement

Flexible Language Requirement:

  • French not required

Schedule:

  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Weekend availability

Work Location: One location

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