Res. Service Program Support

In by Melissa

Government of Alberta
May 26, 2023
Lethbridge, Canada
Job Type
$1,884.99 to $ 2,307.87 bi-weekly. ($49,198 - $60,235 Annually)
  • Lethbridge


Job details

No matching job preferences
$3,770–$4,616 a month
Job type
Shift & schedule
Monday to Friday
Application Details
Cover letter

Job Information


Job Requisition ID: 43208

Ministry: Justice

Location: Lethbridge

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Permanent

Scope: :Open Competition

Closing Date: May 31, 2023

Classification: Administrative Support 5 (015ASA)

About Us



Are you a self-motivated individual looking for a challenging and exciting opportunity? Is your attention to detail second to none? If you are highly organized and dedicated to producing high-quality work in a fast-paced environment, we want you to join our team!


You are responsible for administrative support to the Lethbridge Civil Mediation Program and the general Resolution Services office. You should be able to deal professionally, tactfully, and confidentially with internal and external stakeholders, clients, coworkers, supervisors, members of the judiciary, the legal community, mediators, agents, and Albertans.


As Program Support to the Lethbridge Civil Mediation Program and the general Resolution Services office, you are the first point of contact for Lethbridge Resolution Services. Your duties in this role include but are not limited to:

  • Responding to general inquiries from internal and external stakeholders and clients in person, by telephone and through written correspondence.
  • Preparing paper and electronic files using Microsoft Word, Excel, PowerPoint and Adobe Acrobat.
  • Data entry and operation of Word, Excel and Access and other automated systems as required.
  • Entering and updating mediation documentation, information and results on the computer managing system (CASES, JOIN, Microsoft Access, Client Relationship Management (CRM).
  • Maintaining Financial and Statistical reporting.
  • General office management duties as required.

As an ideal candidate, you possess:

  • Well developed interpersonal skills with an emphasis on relationship development and building for colleagues, mediators, court personnel, Mediation Coordinator and management.
  • The ability to work with others to get their ideas on issues and situations, to glean other’s perspectives and to build relationships with stakeholders and team members.
  • The capacity to work well in a team environment by sharing information, supporting team efforts and assisting in the workload of others.
  • Excellent oral and written communication skills and are a keen active listener.
  • The ability to determine priority of work tasks, strong organizational skills, and attention to detail.
  • The ability to use initiative to work independently and use sound judgement in handling day to day and emergency situations.
  • A professional demeanour.


A High School Diploma and three years of directly related experience is required.


All applicants must include a cover letter. Applications without a cover letter will not be considered.


Preference will be given to candidate who have the following:

  • A conflict resolution Diploma or Certificate and/or frontline experience working with people in conflict or dispute would be considered assets.
  • Conflict resolution skills, knowledge of alternative dispute resolution processes, and an understanding of Resolution Services programs would be beneficial.


Equivalencies will be considered on the basis of:

  • 1 year of education for 1 year of experience.
  • 1 year of experience for 1 year of education.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.


This link will assist you with understanding competencies:


The successful candidate will possess the following Alberta Public Service competencies:

  • Systems Thinking – You are aware of the priorities and goals of SHP and strive to create a culture of service excellence in order to positively impact the ability of the branch to meet those goals.
  • Creative Problem Solving – You challenge the status quo and embrace a creative and innovative approach in order to find solutions which ensuring the most effective and efficient delivery of service.
  • Agility – You have a strong ability to anticipate, assess and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.
  • Building Collaborative Environments – You lead and contribute to the conditions that promote information sharing, teamwork and creative thinking to create outcomes that support the goals of the branch.
  • Developing Networks - You communicate regularly with your staff and other team members and demonstrate a strong ability in fostering positive and effective relationships.
  • Drive for Results – You have an ability to create an environment that inspires and motivates others to maintain focus on the achieving positive results for the branch.


$1,884.99 to $ 2,307.87 bi-weekly. ($49,198 - $60,235 Annually)


The hours of work for this position are Monday to Friday 8:15AM-4:30PM, 36.25 hours a week.


In your application, please include a cover letter and a resume.


In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time or full-time. For example: January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).


This position will require final candidates to undergo a security clearance.


Optional: Links and information on what the GoA has to offer to prospective employees.

  • Working for the Alberta Public Service –
  • Pension plans: Public Service Pension Plan (PSPP) –
  • Leadership and mentorship programs
  • Professional learning and development
  • Positive workplace culture and work-life balance

How To Apply


If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,


Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.


Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at


Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.


Resources for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.


We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.


If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Marie Paterson at


If this competition is closed as per the closing date noted above, please continue to check


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