Student Success Advisor

In by Melissa

Lethbridge College
November 15, 2023
Lethbridge, Canada
Job Type
$56,022 a year
  • Lethbridge


46 reviews

3000 College Dr S, Lethbridge, AB
$56,022 a year - Permanent, Full-time
3000 College Dr S, Lethbridge, AB
$56,022 a year
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$56,022 a year
Job type

Full job description

Position Information


Job Title
Student Success Advisor
Appointment Type
Full-time Continuing
Position Dates
Full-Time Continuing
Hours per week/FTE
About the Position
The Student Success Advisor is a key member of the Student Affairs team. Reporting to the Manager, Student Success, the Student Success Advisor is responsible for a broad scope of work spanning the entire retention portfolio, which begins when student accepts their offer of admission at Lethbridge College up until the student graduates from their program. The advisor dedicates the majority of their time to working directly with students in a 1:1 capacity. This role is the coming together of Academic Advising and Non-Clinical Case Management to create and maintain working relationships with students to facilitate a trusting and supportive environment in which students can grow and thrive. The Student Success Advisor plays a significant role in student retention institutionally.
Position Details
Student Retention Initiatives
Providing advising and building connections to internal and external supports for students who are on the Retention case load via the Student Success Survey, Early Alert Initiative, Probation/ Reinstatement Initiative, Motivation Coaching Project, Ready to Connect Project, and other custom program retention plans.
    • Being the main contact for students in all student facing initiative communications in the form of emails, videos, text messages, and phone calls.
    • Triaging and responding to student responses to outgoing communications in a timely and efficient manner.
    • Booking and completing 1:1 intake appointments at the start of each term and establishing an individualized plan for ongoing support for each student, including follow-up appointments.
    • Recording all bookings, interactions, and follow-up plans for students in the CRM.
    • Aiding students in making schedule adjustments and providing program planning.
    • Providing clarification on institutional policies that directly impact the student (e.g., grading policy)
    • Acting as a central point of contact for students and liaising with various support services to provide a warm hand-off when students are seeking additional supports.
    • Providing empathetic and compassionate support to student case load.
    • Assessing student needs and determining appropriate interventions, which may include the need to involve other services or the Care Team.
    • Aiding students in developing a sense of autonomy in their education and empowering them to make informed decisions.
    • Conducting non-clinical assessments of suicidality and triaging students based on risk scale to either be directed to the Care Team or provided with a warm hand-off to Wellness Services.
    • Navigating difficult and potentially uncomfortable conversations to find the route of the challenges students are facing.


Administrative Tasks
  • Aiding the Manager, Student Success with triaging Early Alert submissions.
  • Reaching out to referral sources to clarify information contained in reports and discuss potential supports/ interventions.
  • Tracks data relevant to student outreach and intakes for reporting purposes.
  • Conducts annual review of student-facing components of initiatives.
  • Collaborates with the Manager, Student Success on leveraging the CRM to improve the student experience.
Networking & Consultation
  • Building relationships with program areas to facilitate more efficient follow-up on student cases.
  • Connects with support services to streamline referral processes for students.
  • Consults with internal stakeholders regarding student support plans and advising.
  • Builds and maintains a database of internal and external resources for students.
Research & Professional Development
  • Connects with professional associations and communities of practice relevant to role.
  • Stays up to date on trends in post-secondary and the needs of current and incoming student demographics.
  • Provides insights and feedback to the Manager, Student Success on ways to improve current practices.
Planning & Evaluation
  • Works with the Manager, Student Success to create annual departmental strategy and workplan.
  • Supports year-end reporting by providing frontline data.
  • Supports the creation and distribution of marketing materials meant to raise awareness and provide updates within the institution.
Required Qualifications
  • Bachelor’s Degree required – social science, management, or education major preferred; other areas of study may be considered with combination of work experience
  • Demonstrate competency in the following skills: interpersonal, communication, listening, problem solving, critical thinking
  • Experience working with people, preferably students or vulnerable populations
Preferred Qualifications
  • CRM experience
  • Project management
  • Research skills
  • Post-secondary experience
AUPE Class Level 11 Step 1 $56,021.65 per annum
Working Here
Land Acknowledgement
Located on the traditional lands of the Blackfoot Confederacy, Lethbridge College is committed to honouring the land from a place of knowing. We honour the Siksikaitsitapi as both the traditional and current Land Keepers of this area, and we welcome all Indigenous and non-Indigenous peoples who call Blackfoot territory their home to disclose as such when submitting applications.
Equity, Diversity and Inclusion
At Lethbridge College, we know we all benefit when the rich diversity of our campus community is fully represented, and all students and employees are included. We are committed to identifying and overcoming systemic barriers that impede individuals from underrepresented groups. We are ready to work together to ensure Lethbridge College is a place where all individuals feel valued for their unique perspectives, skills, and contributions and are afforded equal opportunities to participate in learning, research, and innovation.
We are committed to creating a diverse environment for all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, disability, and age.
Posting Detail Information


Posting Number
Open Date
Close Date
Open Until Filled
Special Instructions to Applicants
Lethbridge College is committed to inclusive recruitment practices by providing reasonable access and accommodations to applicants. If you would like to request an accommodation at any stage of the recruitment process, please contact Private information received in relation to the request will only be used to facilitate the recruitment process and will be kept confidential and shared only as needed with the selection committee.
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