Travel Coordinator (work from home)

Job details

• Understand and prioritize the existing client groups, internal travel policies and approach to travel as an extension of the business
• Prepare itineraries for air, hotel, and ground transportation reservations for crew travel, and distribute schedules and travel arrangements and checklists
• Responsible for last minute changes, new bookings due to schedule changes/delays, cancellations
• Assess multiple travel options and choose the optimum and efficient way forward based on client and crew
• Update crew schedules with complete and accurate travel information
• Actively communicate with Operational Team to ensure travel arrangements meet safety and service levels.
• Ensure approvals are in place from the leadership team for travel reimbursements that exceed the established limits, before the itinerary change
• Facilitate and monitor the use of company corporate travel cards, authorizations, apply group discounts
• Organize travel spend and provide proper back up and documentation for accounts reconciliation
• Identify and communicate scheduling concerns.
• Constantly update and tweak the travel policy based on crew and client feedback.
• Ability to stay calm and resolve crew/flier escalation challenges, and share learning with the rest of the organization
• Upkeep excellent standards of customer satisfaction

• Bachelors Degree OR College Diploma
• Minimum 3 years of corporate travel experience.
• Previous airline reservation experience is an asset
• MS office and excellent IT skills using multiple on-line reservation systems for bookings
• Proficiency using Amadeus GDS an asset
• Organized, task oriented, and attentive to detail
• Ability to listen and parse through queries
• Ability to multi-task and able to meet deadlines within a time-sensitive environment.
• Excellent written and written communication skills.
• Strong customer service skills.
• Flexible to adopt different schedule, with possibility of working weekends and holidays