Description
Full job description
Overview: The Dealer is critical to the success of Copper Coulee Casino. The primary purpose of the Dealer is to execute table games such as Blackjack, Roulette and UTH with an outstanding level of gaming skill. A dealer has the most interaction with guests and will always deliver Superior customer service to enhance the gaming experience. The Dealer will deal their games in accordance with AGLC rules and Copper Coulee Table Games department policies and procedures. The dealer must understand and comply with all service, quality and safety standards set forth by Copper Coulee Casino.
Responsibilities:
- Ensure the guest is being provided with superior customer service
- A passion for excellent service and the organization’s vision
- Commitment to learning what our customers' needs and wants are
- Confidence to encourage mutual accountability in service and inspiring others.
- Natural ability to engage others in conversation.
- Conduct gambling games smoothly, legally, and according to casino rules.
- Manual dexterity for handing cards and chips smoothly.
- Exchange money for casino chips.
- Make sure players have placed bets before play begins.
- Announce winning numbers or colors
- Compute payoffs and winning bets.
- Collect losing bets.
- Maintains focus in a busy atmosphere.
- Effective stress management skills.
- Has the ability to gain and maintain an AGLC Gaming Workers License.
- Ability to excel in a fun atmosphere.
- Respond to questions about game rules and casino policies.
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- All other duties as assigned
Qualifications:
- Basic Mathematic skills required to determine winnings, losses, and game outcomes
- Ability to count and add quickly and accurately
- Good Customer Service & Interpersonal Skills
- Superior Communication skills
- Ability to work in a team atmosphere
- Good oral communication skills.
- Able to begin conversations with guests
- Ability to stay positive in all situations
- Concentration in a noisy atmosphere
- Ability to stand for long periods of time
- Inquisitive nature
- Foster a positive gaming experience
- Adaptable to change
- Able to contribute ideas and solutions to management
- Focused on personal development
- Encourage others to succeed
The Dealer’s schedule may vary and would require the ability to work shift work, late nights, weekends and holidays.
Job Types: Full-time, Part-time
Pay: $15.00-$16.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Experience:
- Customer service: 1 year (preferred)
Work Location: In person