Administrative Support III

Your Opportunity:

The main purpose of this role is booking and reception. This role manages incoming referrals and books appointments for a staff of 30 clinicians who work out of the Medicine Hat sites within Chronic Disease Management in the Southeast zone. This position will navigate incoming referrals as appropriate and consult with Clinical Team Lead when necessary to ensure timely access to services. This role will support all Alberta Healthy Living Programs including Diabetes, Cardiac Rehab, Supervised Exercise, Weight Management, COPD and Bariatric Specialty Clinic. This position collaborates with other programs in southern Alberta. As front-line reception for Chronic Disease Management, this role attends and assists patients and members of the public as they arrive and is responsible for answering multi-line telephone and directing calls appropriately. Included in the daily duties would be attending patients in Connect Care, booking and rebooking appointments as needed and navigating inquiries to the appropriate person as well as completing reminder calls. This position is also responsible for the maintenance of Connect Care Referral and Appointment Work-ques.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.