Guest Services Attendant

In by Tyne

Pure Canadian Gaming Corp.
June 14, 2022
Lethbridge, Canada
Job Type
  • Lethbridge



Guest Services Attendant

Reports To

Slot Supervisor


The Guest Services Attendant is required to have a pleasant, polite, energetic, and helpful presence while providing front-line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick, and have the ability to multitask.

Core Competencies

  • Customer Service
  • Team Work and Cooperation
  • Interpersonal Awareness
  • Communication

Job Duties

  • Greet guests as they arrive at the Coat Check
  • General coat check duties
  • Make announcements over the intercom
  • Interact with guests and respond graciously to inquiries regarding services and features of the casino
  • Assist marketing when required by making gift baskets, promotional items, laminating and cutting
  • Responsible for selling Casino merchandise and other items
  • Provide information about upcoming casino events
  • Other related service duties or responsibilities may be assigned based on business requirements.


  • Previous customer service experience is considered an asset
  • Previous experience with lottery ticket sales is considered an asset
  • Able to maintain security clearance
  • Must be available to work days, evenings, and weekends
  • Fluent in the English language
  • Have reliable means of transportation
  • A team player who is willing to learn new skills
  • Energetic with a great personality and sense of humor
  • Enjoy working in a fast-paced environment with a variety of customers
  • Process high standards in customer service

Work Conditions

  • Must be able to lift a maximum of 25 lbs. using proper lifting techniques
  • Must be able to stand for 8-hour periods
  • Must be able to bend to reach shelves
  • Must be able to carry out light cleaning duties
  • Must be available to work all shifts including evenings, weekends, and holiday
  • Must be able to work in a fast-paced working environment
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