Guest Services Attendant

Title

Guest Services Attendant

Reports To

Slot Supervisor

Summary

The Guest Services Attendant is required to have a pleasant, polite, energetic, and helpful presence while providing front-line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick, and have the ability to multitask.

Core Competencies

• Customer Service
• Team Work and Cooperation
• Interpersonal Awareness
• Communication

Job Duties

• Greet guests as they arrive at the Coat Check
• General coat check duties
• Make announcements over the intercom
• Interact with guests and respond graciously to inquiries regarding services and features of the casino
• Assist marketing when required by making gift baskets, promotional items, laminating and cutting
• Responsible for selling Casino merchandise and other items
• Provide information about upcoming casino events
• Other related service duties or responsibilities may be assigned based on business requirements.

Requirements

• Previous customer service experience is considered an asset
• Previous experience with lottery ticket sales is considered an asset
• Able to maintain security clearance
• Must be available to work days, evenings, and weekends
• Fluent in the English language
• Have reliable means of transportation
• A team player who is willing to learn new skills
• Energetic with a great personality and sense of humor
• Enjoy working in a fast-paced environment with a variety of customers
• Process high standards in customer service

Work Conditions

• Must be able to lift a maximum of 25 lbs. using proper lifting techniques
• Must be able to stand for 8-hour periods
• Must be able to bend to reach shelves
• Must be able to carry out light cleaning duties
• Must be available to work all shifts including evenings, weekends, and holiday
• Must be able to work in a fast-paced working environment