Description
Full job description
Overview
We are seeking a professional and organized Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for visitors and clients, providing exceptional customer service and administrative support. This role requires strong communication skills, proficiency with office software, and the ability to manage multiple tasks efficiently in a fast-paced environment. Experience with medical or dental offices, bookkeeping, and multi-line phone systems is highly desirable.
Duties
- Greet visitors and clients in a courteous and professional manner
- Manage multi-line phone systems, directing calls appropriately and taking messages
- Perform data entry and maintain accurate records using Microsoft Office, Google Workspace, and QuickBooks
- Handle administrative tasks such as filing, proofreading, and organizing documents
- Support office operations through clerical tasks including scheduling appointments and managing calendars
- Assist with billing, bookkeeping, and basic financial recordkeeping as needed
- Ensure the front desk area remains tidy and welcoming
- Provide customer support by addressing inquiries promptly and professionally
- Maintain confidentiality of sensitive information in accordance with company policies
Qualifications
- Proven experience in office administration, clerical work, or customer service roles
- Familiarity with QuickBooks, Microsoft Office Suite (Word, Excel), Google Workspace, and data entry skills
- Experience with multi-line phone systems and front desk operations
- Strong organizational skills with attention to detail and accuracy in typing and proofreading
- Excellent phone etiquette and communication skills
- Previous experience in medical or dental office settings is a plus
- Ability to handle multiple tasks efficiently in a busy environment
- Demonstrated ability to provide exceptional customer support and maintain professionalism at all times
- Prior bookkeeping or administrative experience is advantageous
This position offers an opportunity to be an integral part of our team by delivering outstanding service while supporting daily office functions. We value professionalism, efficiency, and a friendly demeanor in our Front Desk Agent.
Job Type: Full-time
Pay: $15.00-$20.93 per hour
Expected hours: 32 – 40 per week
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
- Paid time off
Work Location: In person