Washington Dias De Souza

In by W.Diasdesouza

Problem solver
  • Lethbridge, Canada
  • March 16, 2024

Hardworking international student pursuing a diploma in Computer Information Technology at Lethbridge College seeking an opportunity to develop a career in Canada. I have experience in “selling ideas” to propose positive change through effective communication and persuasion to improve work processes.
My negotiation and empathy skills were tested in diverse situations in my previous jobs when I was able to handle critical situations with displeased customers, showcasing resilience and a customer-centric approach.

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Education

Diploma in Computer Information Technology @ Lethbridge College
Mar 2024 — Current

Experience

Systems Analyst @ Bradesco Seguros
Mar 2024 — Apr 2024

•Negotiated resolution dates with insurance clients for critical incident tickets, showcasing negotiation skills and customer-centric approach.
•Engaged in meetings with company leadership to address nationwide issues and propose solutions, highlighting effective communication and problem-solving abilities.
•Led a team of 3 developers in conducting high-risk maintenance projects, demonstrating leadership and project management skills.
•Created dashboards to provide actionable insights, resulting in a significant reduction in incidents and demonstrating attention to detail with sensitive data.

Data Analyst @ Cortex Intelligence
Mar 2024 — Apr 2024

•Proposed and implemented new data extraction, cleaning, and delivery processes to enhance operational efficiency.
•Trained a junior developer in data analysis and programming language, fostering a culture of knowledge sharing and collaboration.
•Developed and delivered a data processing solution that significantly reduced manual workload, demonstrating problem-solving and process improvement skills.
•Collaborated in agile projects to integrate data from multiple sources, showcasing adaptability and teamwork.

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