Description
Full job description
As the #1 rated hotel in Medicine Hat, the Best Western Premier / Executive Residency is renowned for its outstanding service, top-tier amenities, and exceptional guest experiences. We pride ourselves on providing a welcoming and professional environment where our guests feel at home. Our team is the backbone of our success, and we are looking to expand it with motivated, customer-focused individuals who share our passion for excellence.
Currently, we are searching for a part-time Guest Services Agent (3 pm -11 pm)/ Casual Night Auditor at our newest property - the SureStay by Best Western Medicine Hat.
This position will include PM and occasional night audit shifts.
Please note: Candidates must already reside in the Medicine Hat area.
Your Role:
As a Guest Services Agent/Night Auditor, you will be the first point of contact for our valued guests. You’ll provide exceptional customer service by checking guests in and out, managing reservations, and addressing any guest concerns with professionalism and efficiency. As the face of the SureStay by Best Western Medicine Hat, your role will set the tone for the guest experience.
Key Responsibilities:
- Provide a warm welcome and check-in/check-out guests with ease.
- Answer inquiries and resolve guest concerns, ensuring 100% satisfaction.
- Manage reservations, phone calls, and emails professionally and efficiently.
- Assist with administrative duties and hotel tasks as needed.
- Uphold hotel policies, procedures, and standards to ensure smooth operations.
- Part/Full-Time Night Audit: Work closely with the Night Audit team and develop skills to manage end-of-day procedures, reconciliations, and reporting.
Who We’re Looking For:
- Customer-Focused: You are passionate about creating memorable experiences for guests and enjoy interacting with people.
- Detail-Oriented: You thrive on ensuring accuracy and organization in your work.
- Flexible: Willingness to work a variety of shifts, including evenings, weekends, and night audit.
- Team Player: You enjoy collaborating with colleagues and are open to learning new skills.
- Experience: Previous customer service or hospitality experience is an asset, but not required.
Guest Services Agent/Night Auditor requirements and qualifications
- 2 years of experience as Front Desk Agent or similar role
- Hands on experience with office machines (for example fax, printer etc.)
- Excellent knowledge of MS Office (especially Excel and Word)
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Customer-oriented mindset
- High School diploma; any additional diploma will be considered as advantage.
Job Types: Part-time, Permanent
Pay: From $15.00 per hour
Benefits:
- On-site gym
- On-site parking
- Paid time off
Application question(s):
- Do you currently live in the Medicine Hat area?
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person