Medical Office Assistant (MOA)

Full job description

We are a modern, technology-driven clinic located in the heart of Medicine Hat. Our team is friendly, supportive, and collaborative, and we value a positive and respectful work environment.

You’ll be joining a team that works closely together to support patients and keep the clinic running smoothly, while maintaining a calm and well-organized atmosphere.

We are looking to fill this position with a start date of August 24th.

Schedule Requirements

Must be available to work: Monday, Wednesday, Friday: 9:00 AM – 4:00 PM and Tuesday, Thursday: 1:00 PM – 7:00 PM

On-call availability is required to cover occasional staff absences and vacation.

Responsibilities

• Greet patients and provide a welcoming, professional experience
• Schedule, confirm, and manage appointments
• Answer phones and respond to patient inquiries
• Manage patient check-in and check-out
• Maintain and update patient records in Accuro EMR
• Process referrals, forms, and incoming documents
• Handle emails, faxes, scanning, and general administrative tasks
• Support basic billing for uninsured services via our point-of-sale terminal
• Coordinate communication between patients, physicians, and clinic staff
• Support patient flow and day-to-day clinic operations
• Prepare and clean exam rooms between patients
• Collect and prepare laboratory specimens
• Perform basic lab tests (if applicable)
• Maintain the cleanliness and organization of work areas
• Ensure patient confidentiality at all times
• Manage monthly panel updates in the EMR
• Review and resolve demographic mismatches and panel conflicts

Requirements

• Minimum 1 year of experience as a Medical Office Assistant (required)
• Experience with Accuro EMR
• Strong communication and customer service skills
• Good organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Reliable, professional, and comfortable working both independently and in a team

Assets

• Experience in a family or primary care clinic
• Knowledge of medical terminology and referrals
• Basic understanding of billing processes
• Problem-solving mindset and ability to take initiative in daily clinic operations
• Сomfortable working with digital systems

Pay: $18.00-$21.00 per hour

Work Location: In person