Aspen Grove Clinic
Description
Full job description
We are a modern, technology-driven clinic located in the heart of Medicine Hat. Our team is friendly, supportive, and collaborative, and we value a positive and respectful work environment.
You’ll be joining a team that works closely together to support patients and keep the clinic running smoothly, while maintaining a calm and well-organized atmosphere.
We are looking to fill this position with a start date of September 14th.
Schedule Requirements (Full-Time)
Must be available to work: Monday, Wednesday, Friday: 9:00 AM – 4:30 PM and Tuesday, Thursday: 11:00 AM – 7:00 PM
On-call availability is required to cover occasional staff absences and vacation.
Responsibilities
- Greet patients and provide a welcoming, professional experience
- Schedule, confirm, and manage appointments
- Answer phones and respond to patient inquiries
- Manage patient check-in and check-out
- Maintain and update patient records in Accuro EMR
- Process referrals, forms, and incoming documents
- Handle emails, faxes, scanning, and general administrative tasks
- Support basic billing for uninsured services via our point-of-sale terminal
- Coordinate communication between patients, physicians, and clinic staff
- Support patient flow and day-to-day clinic operations
- Prepare and clean exam rooms between patients
- Collect and prepare laboratory specimens
- Perform basic lab tests (if applicable)
- Maintain the cleanliness and organization of work areas
- Ensure patient confidentiality at all times
- Manage monthly panel updates in the EMR
- Review and resolve demographic mismatches and panel conflicts
Requirements
- Minimum 1 year of experience as a Medical Office Assistant (required)
- Experience with Accuro EMR
- Strong communication and customer service skills
- Good organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Reliable, professional, and comfortable working both independently and in a team
Assets
- Experience in a family or primary care clinic
- Knowledge of medical terminology and referrals
- Basic understanding of billing processes
- Problem-solving mindset and ability to take initiative in daily clinic operations
- Сomfortable working with digital systems
Pay: $18.00-$22.00 per hour
Work Location: In person