Medical Office Assistant/Receptionist

Full job description

Job Summary
We are seeking a dedicated and organized Medical Office Assistant/Receptionist to join our healthcare team. The ideal candidate will serve as the first point of contact for patients, providing exceptional front desk support and ensuring smooth administrative operations within a busy medical or dental office. This role requires strong communication skills, familiarity with electronic medical records, and experience in a healthcare setting to facilitate efficient patient flow and accurate record keeping.

Responsibilities

• Greet patients warmly and professionally upon arrival, ensuring a positive first impression
• Manage multi-line phone systems to schedule appointments, answer inquiries, and relay messages effectively
• Verify patient information and update electronic medical records using platforms such as Epic and Dentrix
• Assist with check-in and check-out procedures, including collecting insurance information and copayments
• Prepare and organize patient charts, forms, and documentation in compliance with privacy regulations
• Coordinate appointment scheduling and follow-up reminders to optimize office workflow
• Handle administrative tasks such as data entry, filing, faxing, and scanning documents
• Maintain a clean and organized front desk area to promote a welcoming environment
• Support the clinical team with basic administrative duties related to patient care documentation

Qualifications

• Prior experience as a Dental Receptionist or Medical Office Assistant preferred
• Proficiency with Electronic Medical Records (EMR) systems such as Epic and Dentrix
• Strong knowledge of medical terminology and healthcare office procedures
• Excellent communication skills, both verbal and written
• Experience managing multi-line phone systems in a fast-paced environment
• Office experience in a healthcare setting is highly desirable
• Ability to handle sensitive patient information with confidentiality and professionalism
• Strong organizational skills with attention to detail
• Previous experience working with front desk operations or administrative tasks in a medical or dental office is preferred

Pay: $16.82-$25.67 per hour

Benefits:

• On-site parking

Work Location: In person